Terms of Service

Dairoot Patient Portal App Terms of Service

Article 1 (Purpose)

These Terms of Service establish the conditions and procedures for using the patient portal app service (hereinafter referred to as the "Service") provided by Dairoot (hereinafter referred to as the "Company"), as well as the rights, obligations, and responsibilities between the Company and its members.

Article 2 (Definitions)

  1. "Member" refers to a person who has agreed to these Terms and uses the Service provided by the Company.
  2. "ID" refers to a combination of letters and numbers selected by the member and approved by the Company for member identification and service use.
  3. "Password" refers to a combination of letters, numbers, and special characters set by the member to confirm that they are the legitimate owner of the ID and to protect their personal information.
  4. "Health Information" refers to all information related to health management, including the member's weight, diet, medication records, and condition.

Article 3 (Effect and Amendment of Terms)

  1. These Terms apply to all members who wish to use the Service.
  2. The Company may amend these Terms for reasonable causes, and the amended Terms shall take effect upon notification through the app's notices or alerts.
  3. If a member does not agree with the amended Terms, they may request to withdraw their membership. If the member continues to use the Service after the effective date of the amended Terms, they shall be deemed to have agreed to the amendments.

Article 4 (Provision and Modification of Services)

  1. The Company provides the following services:
    • Weight recording and management service
    • Diet recording and management service
    • Medication recording and reminder service
    • Condition recording service
    • Prescription confirmation service
    • Other health management related services
  2. The Company may change the content, usage methods, and usage times of the Service, and such changes will be announced through in-app notifications or push alerts.
  3. The Company may temporarily suspend the provision of the Service in the event of server maintenance, replacement and failure of information and communication facilities, communication disconnection, or reasonable operational reasons.

Article 5 (Membership Registration)

  1. Users may apply for membership by filling in member information according to the form prescribed by the Company and agreeing to these Terms. Membership registration is conducted within the app and may require an email verification process if necessary.
  2. The Company may not approve membership applications in the following cases:
    • When it is technically impossible to provide the service
    • When the application is made using another person's name
    • When false information is provided in the membership application
    • When the application is made for purposes that may disturb public peace and order or good morals
    • When other membership requirements set by the Company are not met

Article 6 (Modification of Member Information)

  1. Members may view and modify their personal information at any time through the personal information management screen.
  2. If there are any changes to the information provided at the time of registration, the member must update it online or notify the Company of such changes via email or other methods.
  3. The Company shall not be responsible for any disadvantages resulting from the member's failure to notify the Company of such changes as described in paragraph 2.

Article 7 (Personal Information Protection)

  1. The Company makes efforts to protect members' personal information in accordance with relevant laws and regulations.
  2. The Company complies with the Personal Information Protection Act and other relevant laws when processing members' personal information.
  3. The protection and use of personal information shall be subject to relevant laws and the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to sites linked from the Company's official site.

Article 8 (Member Obligations)

  1. Members shall not engage in the following acts:
    • Registering false information when applying for membership or making changes
    • Using another person's information without authorization
    • Altering information posted by the Company
    • Transmitting or posting information other than that specified by the Company (e.g., computer programs)
    • Infringing on intellectual property rights, including copyrights, of the Company and other third parties
    • Damaging the reputation of or interfering with the business of the Company and other third parties
    • Publicly disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals
    • Unauthorized collection, storage, or disclosure of personal information (including health information) of others
    • Other illegal or unjust acts
  2. Members must comply with the following regarding personal information and account management:
    • Members are responsible for managing their ID and password.
    • Members shall not allow third parties to use their ID and password.
    • If members become aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company's instructions if any.

Article 9 (Service Hours)

  1. In principle, the Service operates 24 hours a day, 365 days a year, unless there are special business or technical issues.
  2. The Company may set separate available hours for specific ranges of the Service, and in such cases, it will provide prior notice through in-app notifications or push alerts.
  3. Some features of the Service may require an Internet connection, and only limited functions may be available in offline mode.

Article 10 (Restriction and Suspension of Service Use)

  1. The Company may restrict or suspend the use of the Service in the following cases:
    • In the case of unavoidable circumstances such as maintenance of service facilities
    • When telecommunication services are suspended by a telecommunications business operator as stipulated in the Telecommunications Business Act
    • In the case of national emergency, service facility failure, or service congestion that interferes with service use
    • In other cases where the Company determines that continuing to provide the Service is inappropriate due to significant reasons
  2. The Company shall promptly notify members of the reason and restriction period when restricting or suspending service use.

Article 11 (Management and Utilization of Health Information)

  1. Health information such as weight, diet, medication, and condition entered by members through the app service is used for the purpose of the member's own health management.
  2. The Company shall not provide health information to third parties without the member's consent. However, the following cases are exceptions:
    • Provision of information to medical institutions that the member has set up to link when using the service
    • When required by law
  3. The Company may generate statistics and analytical information related to health management based on health information entered by members, and in such cases, it shall be processed in a form that cannot identify specific individuals.
  4. Health information entered in the app may be synchronized between devices connected to the account logged in by the member, and the member can manage this through the app settings.

Article 12 (Provision of Information)

  1. The Company may provide members with various information deemed necessary during service use through in-app notices, push notifications, email, and other methods.
  2. The Company may request additional information from members with their consent for purposes such as service improvement and service introduction.
  3. Members can set whether to receive push notifications and marketing information through app settings, and this can be changed at any time.

Article 13 (Company Obligations)

  1. The Company shall not engage in acts prohibited by laws and these Terms or contrary to public order and morals, and shall do its best to provide continuous and stable service in accordance with these Terms.
  2. The Company must have a security system to protect members' personal information (including credit information) so that members can safely use the service.
  3. The Company shall handle opinions or complaints raised by members if they are deemed legitimate. The Company shall communicate the process and results of handling opinions or complaints raised by members through email or other means.

Article 14 (Member Obligations regarding ID and Password Management)

  1. Members are responsible for managing their ID and password and shall not allow third parties to use them.
  2. The Company may restrict the use of an ID if it may lead to personal information leakage, is antisocial or contrary to good morals, or may be mistaken for the Company or its operators.
  3. If members become aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company's instructions.
  4. The Company shall not be responsible for any disadvantages arising from the member's failure to notify the Company of the circumstances in paragraph 3 or from failure to follow the Company's instructions after notification.

Article 15 (Copyright Ownership and Use Restrictions)

  1. Copyright and other intellectual property rights to works created by the Company belong to the Company.
  2. Members shall not use information obtained through the Service for commercial purposes or allow third parties to use such information through reproduction, transmission, publication, distribution, broadcasting, or other methods without the prior consent of the Company, where intellectual property rights belong to the Company.
  3. When the Company uses copyrights belonging to a member according to agreement, it shall notify the member concerned.

Article 16 (Dispute Resolution)

  1. The Company shall prioritize the handling of complaints and opinions submitted by members. However, if prompt handling is difficult, the Company shall notify the member of the reason and handling schedule.
  2. In case of e-commerce disputes between the Company and members, if a member applies for remedies, the Company may follow the mediation of a dispute mediation organization entrusted by the Fair Trade Commission or the mayor/provincial governor.

Article 17 (Jurisdiction and Governing Law)

  1. Korean law shall be the governing law for lawsuits arising from disputes between the Company and members.
  2. Lawsuits filed between the Company and members shall be under the jurisdiction of the Korean courts.

Article 18 (Miscellaneous)

  1. Matters not specified in these Terms shall be governed by the provisions of the Telecommunications Business Act, Information and Communications Network Act, Consumer Protection in Electronic Commerce Act, and other relevant laws and regulations.
  2. The Company may establish separate terms of use and policies for individual services within the Service when necessary, and if the content conflicts with these Terms, the terms of use for the individual service shall take precedence.

Article 19 (Special Provisions Related to Mobile App)

  1. The mobile app provided by the Company is installed and operated on the member's mobile device (smartphone, tablet, etc.).
  2. Mobile data communication fees incurred when using the app service are subject to the fee policy of the mobile carrier to which the member subscribes, and the Company shall not be responsible for this.
  3. Members must check technical requirements such as the operating system version and compatibility of their mobile device necessary for using the mobile app, and the Company shall not be responsible for service use restrictions due to the mobile device environment.
  4. The Company may update the mobile app without prior notice to members according to operational and technical needs, and members are recommended to update to the latest version for smooth service use.

Supplementary Provisions

  1. These Terms shall be effective from March 10, 2025.